We aim for customer satisfaction and ensure a smooth return and refund process.
1. Eligibility for Returns
- Returns must be requested within 5 days of receiving the order.
- Items must be unused, undamaged, and in original packaging.
- A full, uncut opening video is required for processing returns.
- Customized and sale items are non-returnable.
2. Return Process
- Email info@haveliexim.com with order details and an opening video.
- Our team will review the request and provide return instructions.
- Customers must ship the item back to us.
- Once received and verified, a refund will be processed.
- Refunds are issued within 15 days to the original payment method (shipping fees are non-refundable).
3. Exchange Policy
- Exchanges are allowed for items of equal or higher value, subject to availability.
- The exchange process follows the same guidelines as returns.
4. Damaged or Incorrect Items
- Any damaged or incorrect item must be reported within 5 days of receipt.
- A full, uncut opening video is required as proof.
- A replacement will be sent at no additional cost.
For return-related inquiries, contact info@haveliexim.com.